You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately after placing your order. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Some items may be exempt from returns due to hygiene reasons or product nature; these exceptions will be clearly marked on the product page. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and a credit will automatically be applied to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider's policies, but typically ranges between 5-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the full amount, including shipping charges.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Contact your credit card company or bank as processing times may vary. Some financial institutions may require additional time to post the refund to your account. If you've completed these steps and still haven't received your refund, please contact us with your order details, including the date of purchase, order number, and payment method used. We will investigate the matter and work with our payment processor to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Address: 7703 Laird Street, Panama City, FL
Email: [email protected]
Phone: +1 499 765 0399
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
