Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? We get it. That’s why at Tredifyg, every email you send lands straight in our inbox—and yes, we actually read them. No canned responses here, promise.
Fun fact: Our founder, Alex, still replies to customer emails personally. It started as a way to stay connected, but now it’s become our thing. Last week, a customer wrote in about a sizing issue, and Alex ended up chatting with them for 20 minutes about their favorite hiking spots. That’s the kind of place we’re building.
Got a question, suggestion, or just want to share your latest shopping win? Here’s how to reach us:
Prefer typing? Our live chat agents are like those friends who always have the best recommendations. Try us—you’ll see.
Here’s the truth: We’ve changed product colors, added sizes, and even created whole new collections based on customer emails. That jacket with the hidden pocket? Yeah, that was Sarah from Ohio’s idea.
So if you’re thinking, "They probably won’t care," let me stop you right there. We do. Deeply. Whether it’s a "thank you" note or a "hey, this could be better," your words shape what we become.
P.S. If you include a pet photo in your email, you might just get a surprise discount. Just saying.
